We aim to ensure that you are completely satisfied with your purchase. However, if you are not happy with your order, please read through our Refund & Return Policy below.
1. Returns and Exchanges
We accept returns and exchanges within 7 days from the date you receive your order. If you are not satisfied with your product or if it is damaged, please contact us within this period. After 7 days, we will not be able to process returns or exchanges.
2. Conditions for Return
To be eligible for a return or exchange, the item must be:
- In its original condition and packaging.
- Unused and undamaged.
- In its original, unopened packaging.
3. Non-returnable Items
The following items are non-returnable:
- Gift cards.
- Items that are marked as final sale or non-returnable at the time of purchase.
4. How to Return an Item
To start the return or exchange process, please contact us via the Contact Us page with your order number and reason for return. Our customer support team will guide you through the next steps and provide you with the return instructions.
5. Return Shipping Costs
The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
6. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed through cash on delivery (COD) for the corresponding amount. Please note that refunds can take up to 7-10 business days to process.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately via the Contact Us page. We will arrange for a return and either send you a replacement or offer a full refund, depending on the circumstances.
8. Cancellations
Since we offer cash on delivery as the only payment method, cancellations are only possible before the product is dispatched for delivery. If you need to cancel an order, please reach out to us as soon as possible, and we will attempt to accommodate the request.
If you have any questions or concerns regarding our Return& Refund Policy, please do not hesitate to contact us [email protected].